Delivery and returns

Placing an order:

We hope you will find it easy to place your organic clothes & ethical gifts order on our secure website here at Uni and Jack, but if you have any problems or questions at all, please get in touch either with using our contact form or via our Facebook page. We aim to respond within 2 hours between 9 am and 5 pm Monday to Friday (UK time!) and sometimes outside office hours too if you are lucky – if you would prefer to speak to a human being please email your phone number and we will call you back.

Discount codes:

From time to time we offer discount codes to our customers. To keep up to date with offers, sign up to our newsletter or Like Us on Facebook.

NEW CUSTOMER code – CROESO – works on sale items but not NEW season collections for the first 6 weeks due to brand rules

Loyalty codes will work on NEW season collections

Happy shopping!

 

Delivery charges:

UK orders :

UK orders – Free! Yippee!

 

Ireland, Europe and International:

Shipping costs are provided in the basket page, so you don’t need to check out before you assess the costs …. simply select “calculate shipping” and enter your country, and update totals for rates

Posting options to the Republic of Ireland start at £2.95 via Royal Mail International Standard untracked service. DHL tracked and express upgrades are also available. FREE shipping is available on orders over £60

Posting options to Europe & Channel Islands start at £6.95 (Belgium, France, Germany, Guernsey, Netherlands)/£8.50 (Other European countries)  via DHL fast tracked services.  Express upgrades are also available. FREE shipping is available on orders over £70 or £80.

Posting to the United States starts at £6.95 via Royal Mail International Standard untracked service. DHL tracked and 2-3 day express upgrades are also available. FREE shipping is available on orders over £100.

Other International orders start at £9.95 with tracked and express upgrades also available.

 

International returns

Uni & Jack accept no fault returns from International customers at the customer’s cost. We are happy to help with pre-order sizing questions etc.

Please post returns to Uni & Jack, Meillionydd, Derwen, Corwen, Denbighshire, LL21 9SG and clearly mark your return parcels ‘British Return Goods’ with a domestic sale value of £1.00, as your returned items are not applicable for duty once they reach the UK – this will prevent them being held up at customs.

We advise sending your goods back via a tracked service and retaining proof of postage until you receive your refund notification.

 

 

 

Speedy Service:

If you live in the UK our aim is to deliver your goods to your door within 7 days or sooner of receiving your order. Please note our normal despatch days are Monday – Friday. Orders received on Friday afternoon UK-time will usually be posted on Monday morning.

If all your items are in stock, we should be able to do this … sometimes there are unavoidable delays (like the postman having a bad day, we’re rushed off our feet because it is the sale season or new collection launch, etc) so please allow for 10 days. We promise to keep in touch if there are any problems that we know about.

If you need your clothes in a hurry we have express next day shipping on orders made before noon Monday-Thursday or get in touch and we will help if we can!

 

Refunds and returns:

We aim to send you a perfect Uni and Jack order, but just in case you want to return something, here’s what to do:

Please keep the labels on when trying things out for size. For hygiene reasons please try things on over existing pants – nobody wants to receive any underwear that has been in touch with another behind – yuck!

Get in touch with us and see if there is anything we can do to help. You can get in touch either with using our contact form or via the “speak to me” tab to the right of the screen.

We will offer you a full refund or free exchange, sent free of charge, if you are not happy with any item … you choose! Please return any unwanted item within 21 days, with all labels attached and in the same un-used condition as received by you. We will be unable to offer refunds or exchanges for items not in this condition. If you think we can help with an issue, or to reserve an item to swap, do feel free to contact us to let us know your items is on its way, otherwise simply package your parcel and pay the postage, pop it into the post and we’ll be in touch on receipt.

We recommend that you get a free certificate of posting at your post office when you send items back to us as we cannot accept liability for loss or damage in transit. We are not able to pay for your return postage costs unless the item is faulty or we have sent the wrong items to you. If either of these things have happened get in touch with us through our contact page or call or text 07908483990 and we’ll be happy to help.

If exchanging for a different item at a higher cost, get in touch to arrange payment of the difference.

The return address is:

Customer Services, Uni and Jack, Meillionydd, Derwen, Corwen, Denbighshire, LL21 9SG

Please note that our refunds policy does not affect your statutory rights. By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days after the date the item is delivered.

 

Privacy:

We treat customers’ personal information with respect and in accordance with UK data protection laws.

We will never knowingly pass your information to another company. We do not store credit card details nor do we share financial details with any 3rd parties

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and the EU Privacy and Communications Directive). This includes information submitted voluntarily by you through a form or gathered automatically as you visit this website.

You should not submit any sensitive or private information through this website except through acknowledged secure areas. The owners of this website accept no responsibility for data submitted through insecure areas of this website.

By submitting your contact details to us, we may contact you or send you marketing materials. We will give you the chance to refuse any marketing email from us in the future.

This website uses cookies which are stored on your browser. You can usually modify your browser settings to prevent this happening. However, by disabling cookies, or certain types of cookie, you may hinder your user experience on this and other websites, or prevent them from working entirely.

Some cookies used on this website are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.

Some cookies used on this website collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.

These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Some cookies used on this website allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.

These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Cookies may also be used to improve the user experience and to enable some of the functionality provided by this website.

Please note that some cookies may be placed by third party service providers who perform some of these functions (or other services) for us. Cookies are used on this website for the following third party services: Google Analytics, LinkedIn Follow button, Facebook Like Button, Twitter Follow button, Google +1 button. Some of these services may be used to track your behaviour on other websites and we have no control over this.

By continuing to use this website without adjusting your browser’s cookie settings, you agree that we can place these cookies on your device.

As is true with most websites, our server will automatically log data regarding each visit such as your IP address, browser type, referring/exit pages, and operating system. We may use this information to monitor server errors, server administration or to monitor visitor behaviour. It is not possible for this to be disabled on a per-user basis so you must leave this website (and the internet entirely) if you do not agree to this happening.

This privacy policy applies to this website only and does not apply to any websites that this website may link to.

If you have any questions/comments about privacy, please get in touch.

(With thanks for guidance on privacy policies to http://www.openglobal.co.uk)

 

Prize draw:

Full terms and conditions

Promoter: Uni and Jack, Meillionydd, Derwen, Corwen, Denbighshire, LL21 9SG

Prize draw entry criteria: Like Us on Facebook and comment on the post with why you love organics
Restrictions:
UK entrants only
One entry per household
Prizes:
1 winner chosen at random with the prize of organic baby bundle as shown on Uni and Jack Facebook page at the competition date.
Sorry, cash alternatives will not be given.
Winners may be announced on Facebook, via our website, and our newsletter. Exemption may be requested and granted at our discretion.

Deadline:

Prize winners will be notified within 28 days

People with no access to Facebook may enter by contacting Uni and Jack at hello@uniandjack.co.uk or Uni and Jack, Meillionydd, Derwen, Corwen, Denbighshire, LL21 9SG